Senior Customer Experience Coordinator

7 days ago


Lahore, Punjab, Pakistan beBeeCommunication Full time 5,000,000 - 8,000,000
Customer Service Professional

Key Responsibilities:

  • Optimize Delivery Routes: Plan routes to ensure timely deliveries and minimize fuel costs.
  • Driver Management: Assign drivers to specific tasks based on availability, experience, and regulatory requirements.
  • Communication: Maintain regular communication with drivers to provide updates, directions, and address any issues or delays.
  • Client Liaison: Serve as the primary point of contact for clients, addressing inquiries and resolving service-related concerns.
  • Documentation: Ensure accurate record-keeping of operational activities, including shipment records and driver logs.
  • Problem-Solving: Proactively identify and resolve operational issues that may impact delivery schedules or driver performance.

Requirements:

  • Bachelor's degree or equivalent work experience.
  • Strong communication and presentation skills.
  • Customer-centric attitude.
  • Ability to work flexible hours.


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