
Senior Customer Experience Coordinator
7 days ago
Key Responsibilities:
- Optimize Delivery Routes: Plan routes to ensure timely deliveries and minimize fuel costs.
- Driver Management: Assign drivers to specific tasks based on availability, experience, and regulatory requirements.
- Communication: Maintain regular communication with drivers to provide updates, directions, and address any issues or delays.
- Client Liaison: Serve as the primary point of contact for clients, addressing inquiries and resolving service-related concerns.
- Documentation: Ensure accurate record-keeping of operational activities, including shipment records and driver logs.
- Problem-Solving: Proactively identify and resolve operational issues that may impact delivery schedules or driver performance.
Requirements:
- Bachelor's degree or equivalent work experience.
- Strong communication and presentation skills.
- Customer-centric attitude.
- Ability to work flexible hours.
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