Customer Experience Leader

5 days ago


Lahore, Punjab, Pakistan Motive Full time
About the Position

Motive seeks an experienced Customer Success Manager to join our team. As a key member of our Commercial Segment, you will be responsible for driving client success and retention.

Your primary focus will be on developing and executing strategic plans to optimize client outcomes, while also identifying new business opportunities.

To succeed in this role, you must possess excellent communication skills, a strong understanding of customer success principles, and the ability to work collaboratively across functions.

  • Develop and implement tailored strategies to meet client needs, leveraging Motive's solutions and expertise.
  • Build strong relationships with clients to understand their business objectives and challenges.
  • Collaborate with internal stakeholders to ensure seamless issue resolution and timely renewal conversations.
  • Analyze client data to identify trends and areas for improvement, informing strategic decisions to drive growth.


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