Call Center Team Manager

1 week ago

Lahore, Punjab, Pakistan beBeeLeadership Full time 800,000 - 1,500,000
Job Opportunity:

We are seeking a seasoned leader to oversee and direct a team of customer service representatives. The ideal candidate will possess excellent leadership skills, with the ability to effectively manage and motivate their team members.

About the Role:
  1. This is an exceptional opportunity for an experienced professional to join our organization and take on a key leadership position.
  2. The successful candidate will be responsible for overseeing daily operations, managing team performance, and contributing to the overall growth and success of our company.
Key Responsibilities:
  • Team Leadership: Direct and supervise a team of customer service representatives, ensuring high quality service delivery and efficient issue resolution.
  • Performance Management: Monitor team performance, provide constructive feedback, and develop strategies to improve efficiency and productivity.
  • Training and Development: Train and onboard new team members, promoting effective communication and teamwork within the team.
Requirements:
  1. A minimum of 2 years of experience in a call center environment, with a proven track record of leadership and communication skills.
  2. Ability to multitask and prioritize in a fast-paced environment, with proficiency in Microsoft Office and call center software.
  3. Excellent problem-solving and conflict resolution skills, with a focus on delivering exceptional customer experiences.
Benefits:

As a valued member of our team, you will have the opportunity to grow and develop your skills, working in a dynamic and supportive environment.

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