
Home Building Liaison
6 days ago
Overview:
Studywise is seeking a skilled Client Engagement Specialist to be the primary point of contact for potential clients. The ideal candidate will possess exceptional communication skills, the ability to build rapport, and a proactive approach to converting leads into qualified appointments.
Key Responsibilities:
- Contact and engage with existing leads through various channels.
- Understand clients' home building requirements, budgets, and timelines.
- Address client inquiries and concerns in a timely manner.
- Schedule qualified appointments for the sales team.
- Maintain accurate records of client interactions in the CRM system.
- Meet and exceed performance targets.
- Stay up-to-date on industry trends and company offerings.
- Effectively utilize lead management tools and systems.
Requirements:
- Experience: 2-3+ years in a customer-facing role.
- Education: Bachelor's degree in English Literature or a relevant field.
- Language Proficiency: Native or near-native fluency in English with excellent written, verbal, and spoken communication skills.
- Demonstrated ability to communicate with a clear, neutral Australian accent.
- Excellent grammar, vocabulary, and pronunciation.
- Proven experience in customer service or sales, preferably in real estate or construction (advantageous).
- Technical Skills: Proficiency in using lead management tools and Microsoft Office Suite.
Personal Attributes:
- Strong interpersonal and communication skills.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
- Ability to learn at a fast pace.
- A proactive approach to process optimization and willingness to adapt to technology-driven solutions.
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