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Technical Support Professional

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Karachi, Sindh, Pakistan DigitalOcean LLC Full time

DigitalOcean LLC is a leading provider of cloud computing services, seeking a seasoned Cloud Support Engineer to join our team. This role requires a strong technical background and excellent communication skills to deliver top-notch support to our customers.

Key Responsibilities:

  • Providing expert-level support through multiple channels (tickets, chat, emails).
  • Collaborating with cross-functional teams to resolve complex technical issues.
  • Staying up-to-date with the latest technologies and industry trends to improve support quality.
  • Developing and maintaining knowledge bases and documentation to enhance support efficiency.
  • Participating in on-call rotations and contributing to the improvement of our support processes.
  • Engaging with internal stakeholders to gather feedback and suggestions for support enhancements.

Requirements:

  • Proven experience working in cloud infrastructure environments like AWS, GCE, DO, etc.
  • Strong understanding of system and networking concepts and troubleshooting techniques.
  • Excellent written and verbal communication skills, with the ability to articulate technical information clearly.
  • Knowledge of content management systems like WordPress, Magento, etc., and web servers like Apache and Nginx.
  • Familiarity with database engines like MySQL, MariaDB, and others.
  • Able to work effectively in a fast-paced environment, managing competing priorities and deadlines.
  • Education: Bachelor's or Master's degree in Computer Science/Engineering or related field with 2+ years of relevant work experience.

Benefits:

  • We offer a competitive salary and bonus structure based on individual and company performance.
  • Opportunities for professional growth and development, including training and education programs.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The chance to work with a talented team of professionals who share a passion for innovation and customer satisfaction.
  • An inclusive and supportive work environment that values diversity and promotes work-life balance.