Technical Solutions Specialist

3 days ago

Karachi, Sindh, Pakistan beBeeTechnical Full time 6,000,000 - 8,000,000
Job Title: Technical Support Advisor

Are you a detail-oriented and customer-focused individual with strong technical skills? We are seeking a skilled Technical Support Advisor to join our team

  • You will be the first point of contact for all technical queries, providing professional and understandable answers and solutions.
  • You will analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, among other things.
  • You will take part in the client onboarding process to ensure clients are set up correctly from a technical aspect.
  • You will work closely with the account management team to resolve technical issues facing their clients in a timely manner and recognize where you need to escalate to the level 2 team.
Key Skills:
  • Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
  • Exceptional problem-solving abilities with a focus on efficiency.
  • Effective communication skills, both verbal and written, to engage with stakeholders at all levels.
  • Proactive attitude with a commitment to learning and professional growth.
  • Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.
  • Collaborative mindset with the capacity to work independently and within a team.
  • Previous experience in technical support or integration roles, preferably in a client-facing capacity.
  • Demonstrated history of successful client issue resolution.
  • Graduation degree preferred in a relevant field such as Computer Science, or IT.
  • Proficiency in English is required.
  • Be part of a collaborative, innovative and fast-paced environment with remote global teams.
  • Opportunities for continuous learning and professional development.

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