
Customer Experience Specialist
10 hours ago
Job Summary
The role of Customer Service Representative is to manage customer interactions, addressing inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This involves maintaining accurate records of client interactions, providing timely and effective support, and enhancing the overall customer experience.
Responsibilities- Manage customer inquiries and resolve complaints in a timely and professional manner
- Maintain accurate records of client interactions, including communication logs and issue resolutions
- Provide exceptional customer service, ensuring a high level of satisfaction and loyalty
- Enhance the overall customer experience by identifying opportunities for improvement and implementing solutions
Requirements
- Customer Service, Customer Support, and Customer Satisfaction skills
- Ability to manage Customer Experience effectively
- Strong communication and interpersonal skills
- Problem-solving and conflict resolution skills
- Ability to work in a fast-paced and dynamic environment
- Experience in BPO or telemarketing is a plus
- High school diploma or equivalent; additional qualifications in management or related field is advantageous
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