Customer Experience Specialist

10 hours ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

Job Summary

The role of Customer Service Representative is to manage customer interactions, addressing inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This involves maintaining accurate records of client interactions, providing timely and effective support, and enhancing the overall customer experience.

Responsibilities
  • Manage customer inquiries and resolve complaints in a timely and professional manner
  • Maintain accurate records of client interactions, including communication logs and issue resolutions
  • Provide exceptional customer service, ensuring a high level of satisfaction and loyalty
  • Enhance the overall customer experience by identifying opportunities for improvement and implementing solutions

Requirements

  • Customer Service, Customer Support, and Customer Satisfaction skills
  • Ability to manage Customer Experience effectively
  • Strong communication and interpersonal skills
  • Problem-solving and conflict resolution skills
  • Ability to work in a fast-paced and dynamic environment
  • Experience in BPO or telemarketing is a plus
  • High school diploma or equivalent; additional qualifications in management or related field is advantageous


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