
Customer Complaints Resolution Specialist
5 days ago
Job Description
We are seeking a skilled Customer Complaints Resolution Specialist to join our team at Translation Empire.
The primary responsibility of this role is to handle customer complaints in a timely and efficient manner, ensuring that all issues are resolved to the customer's satisfaction. This includes:
- Acknowledging customer complaints promptly
- Investigating complaints comprehensively and objectively
- Liaising with internal staff, customers, and freelance interpreters to resolve issues
- Communicating outcomes to customers
Key Responsibilities:
- Ensuring complete information capture, investigation notes, and correct paperwork are documented and maintained
- Preparing clear, informed responses to customers via letter and email
- Ensuring a high level of customer service at all times by taking control of any customer complaints that arise
Qualification and Experience:
- Minimum of 1 year's experience in a customer service and/or quality/complaints function
- Meticulous eye for detail and ability to prioritise effectively
- Highly organised with a rigorous problem-solving technique
- Ability to work as part of a team, promote team working, and share ideas
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Rawalpindi Cantonment, Pakistan Translation Empire Full timeJob Title: Dispute Resolution and Customer Service ExpertAt Translation Empire, we value our customers and strive to provide exceptional service. We are seeking a skilled Dispute Resolution and Customer Service Expert to join our team.The primary responsibility of this role is to handle customer disputes and complaints in a fair and timely manner, ensuring...
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