Customer Complaints Resolution Specialist

5 days ago


Rawalpindi Cantonment, Pakistan Translation Empire Full time

Job Description

We are seeking a skilled Customer Complaints Resolution Specialist to join our team at Translation Empire.

The primary responsibility of this role is to handle customer complaints in a timely and efficient manner, ensuring that all issues are resolved to the customer's satisfaction. This includes:

  • Acknowledging customer complaints promptly
  • Investigating complaints comprehensively and objectively
  • Liaising with internal staff, customers, and freelance interpreters to resolve issues
  • Communicating outcomes to customers

Key Responsibilities:

  • Ensuring complete information capture, investigation notes, and correct paperwork are documented and maintained
  • Preparing clear, informed responses to customers via letter and email
  • Ensuring a high level of customer service at all times by taking control of any customer complaints that arise

Qualification and Experience:

  • Minimum of 1 year's experience in a customer service and/or quality/complaints function
  • Meticulous eye for detail and ability to prioritise effectively
  • Highly organised with a rigorous problem-solving technique
  • Ability to work as part of a team, promote team working, and share ideas


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