Medical Alert Customer Service Representative

1 week ago

Islamabad, Islamabad, Pakistan beBeeCustomer Full time 4,000,000 - 7,500,000

Key Responsibilities:

  1. Customer Support: Respond to incoming calls, emails, and messages from clients regarding medical alert systems, providing clear and accurate information while addressing concerns efficiently.
  2. Issue Resolution: Troubleshoot and resolve client issues related to medical alerts, including technical problems, account inquiries, and service disruptions.
  3. Documentation: Accurately document customer interactions, including details of inquiries, issues, and resolutions, in the CRM system.
  4. Follow-Up: Conduct follow-up calls or emails as necessary to ensure complete resolution of client issues and confirm satisfaction.
  5. Product Knowledge: Maintain up-to-date knowledge of our medical alert products and services to provide accurate information and effective solutions.
  6. Compliance: Adhere to all company policies, procedures, and regulatory requirements, ensuring client confidentiality and data protection.
Job Description

We are seeking a highly skilled Customer Service Executive to join our team. As a key member of our Med Alert department, you will be responsible for providing exceptional service to our clients by handling their inquiries related to medical alert systems.

Responsibilities:

  • Handle Client Inquiries: Respond to incoming calls, emails, and messages from clients regarding medical alert systems.
  • Resolve Client Issues: Troubleshoot and resolve client issues related to medical alerts.
  • Document Interactions: Accurately document customer interactions in the CRM system.
  • Follow-Up Calls: Conduct follow-up calls or emails as necessary to ensure complete resolution of client issues.

Requirements: Must be available to work flexible hours, including evenings and weekends if needed.

Qualifications:

Education: High school diploma or equivalent. A degree in a related field or additional certifications in customer service or healthcare is a plus.

Experience: Minimum of 1 year of experience in a customer service role, preferably in the medical or healthcare industry.

Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle stressful situations with a calm and professional demeanor.
  • Proficiency in using CRM software and other relevant tools.

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