Contact Center Manager

Contact Center Performance SpecialistWe are seeking an experienced Contact Center Performance Specialist to join our team. In this role, you will be responsible for analyzing contact center performance data and developing recommendations to improve service quality and efficiency.

Requirements\Candidates residing in Bahria Town with prior experience in a CSR or call center role will be preferred. Strong communication skills, a proactive attitude, and the ability to work effectively in a team environment are essential.\

Job SummaryThe Call Center Operations Manager is responsible for overseeing the daily operations of the contact center, ensuring business objectives are met and resources are managed efficiently.Key ResponsibilitiesStaffing and Schedule Adherence: Manage staff scheduling to meet customer service demands while maintaining optimal productivity levels.Training...

We are looking for a Team Lead for an American Call Center.You will be responsible for supervising, managing, and motivating team members on a daily basis. As a team leader, you will serve as the contact point for all team members, so excellent communication skills are essential. You should also be proactive to ensure smooth team operations and effective...

About the RoleWe are seeking an experienced Call Center Operations Manager to join our team. As a key member of our operations department, you will be responsible for leading the daily operations of the contact center, driving business growth, and delivering exceptional customer service.ResponsibilitiesOperational Management: Oversee the day-to-day...

Operations Improvement SpecialistWe are seeking an experienced Operations Improvement Specialist to join our team. In this role, you will be responsible for conducting research on escalated calls and developing recommendations to improve contact center performance and customer satisfaction.

Job OverviewWe are seeking a highly skilled Performance Analyst to join our team. In this role, you will be responsible for conducting thorough performance analysis and creating detailed action plans to improve contact center performance.Main Responsibilities:Conduct regular performance analysis and create detailed reports to identify areas of...

We are seeking a Senior Team Manager for a challenging role in call center management.You will be responsible for leading and motivating team members on a daily basis. As a senior manager, you will serve as the primary contact point for all team members, so exceptional communication skills are essential. You should also be proactive to ensure smooth team...

Customer Relationship Management ExpertWe are the experts in managing customer relationships, providing professional, agile and innovative solutions to engage your customers.We work closely with you to ensure your customer relationships are of the highest quality.Our Services:Contact Center SolutionsBusiness Process OutsourcingWe support all communication...

As a Call Center Representative, you will be responsible for managing large amounts of incoming phone calls.You will need to identify and assess customers' needs to achieve satisfaction.Your goal is to build sustainable relationships and trust with customer accounts through open and interactive communication.You will provide accurate, valid, and complete...