Customer Support Manager Lead

2 days ago

Karachi, Sindh, Pakistan beBeeCustomerSupport Full time 3,000,000 - 4,000,000
Job Summary

We are seeking a skilled Customer Support Manager to lead our customer support teams in resolving service-related issues. The ideal candidate will have excellent communication skills, the ability to negotiate and resolve conflicts effectively, and a strong understanding of customer satisfaction and loyalty.

Key Responsibilities
  • Responsible for leading customer support teams in resolving service-related issues in a timely and effective manner.
  • Develops and implements processes to improve customer satisfaction and loyalty.
  • Collaborates with internal stakeholders to resolve product complaints, returns, and warranty claims.
  • Manages communication with customers, responding to concerns and providing accurate information.
Requirements
  • Bachelor's degree in a relevant field or equivalent experience.
  • Minimum 3-4 years of experience in customer-facing roles, preferably in the Home Appliances or Electronics industry.
  • Excellent verbal and written communication skills, with the ability to negotiate and resolve conflicts effectively.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

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