Client Services Expert

Driven by excellence, our team is seeking a highly motivated Client Service Associate to join our ranks. This role presents a unique opportunity to leverage your exceptional customer support skills, ensuring seamless service experiences for clients worldwide.

We are committed to fostering a dynamic work environment that values professionalism, effective communication, and responsiveness. As a Client Service Associate, you will be at the forefront of delivering exceptional frontline service to customers and prospects, driving business success through high-quality service and issue resolution.

• Key Responsibilities:
• Provide outstanding assistance to clients via various interaction methods, ensuring a seamless service experience.
• Address and resolve client inquiries related to products, billing, technical issues, and account changes with thorough and accurate solutions.
• Maintain an active focus on resolving customer cases efficiently, demonstrating patience and professionalism throughout the process.
• Ensure timely follow-up on customer complaints, making clients feel valued and addressing their concerns effectively.
• Adhere to Salesforce.com procedures, delivering actionable metrics that support our organization and its business partners.
• Identify upselling opportunities and engage potential clients, contributing to the overall growth and success of our organization.

To excel in this role, candidates must possess excellent communication skills, a strong background in finance, technology, marketing, or business administration, and a minimum of 3-5 years of experience in financial services, trading, or with energy data providers.

• A bachelor's degree in any field; a background in Finance, Technology, Marketing, Business Administration, or a related field is preferred but not required.
• A minimum of 3-5 years of experience in financial services, trading, or with energy data providers is advantageous.
• Strong communication skills are essential for this role; experience in a client-facing environment and/or web-based product training is a plus.
• Flexibility to work during EMEA-based working hours.

We take care of our people, so they can take care of business. Our comprehensive benefits package includes health & wellness initiatives, flexible downtime, continuous learning opportunities, investment in your future, family-friendly perks, and beyond the basics.

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. We have perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

We are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

We are an equal opportunity employer and welcome applications from diverse candidates.