
Data Driven Customer Success Specialist
1 week ago
The successful candidate will play a pivotal analytical role in our customer success team. As a tech-savvy professional, you will utilize data to optimize processes and automation to ensure customer satisfaction.
Key Responsibilities:- Analyze customer success data to identify trends, patterns, and areas for improvement.
- Develop and maintain reports and dashboards to track key customer success metrics.
- Collaborate with customer success managers (CSMs) to understand their needs and identify areas for process optimization.
- Document customer success processes and workflows.
- Monitor the sales to customer success handoff process and identify areas for improvement.
- Utilize technical skills to automate tasks and workflows to increase efficiency and reduce manual workloads for CSMs.
- Conduct surveys to measure satisfaction and identify opportunities for improvement.
- Facilitate planning for team growth.
- Bachelor's degree in business or related field from an accredited institution.
- 1-3 years of experience in customer success, operations, or related fields.
- Strong analytical skills and data analysis experience.
- Familiarity with customer success metrics and processes.
- Experience with CRM tools.
- Ability to manage multiple projects independently.
- Effective communication and collaboration skills.
- Tech-savvy with automation and optimization tool experience.
- Attention to detail with strong organizational skills.
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