Service Delivery Specialist

1 day ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

IT Operations Specialist - Service Delivery

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We are seeking an experienced IT Operations Specialist to support and manage our Apple Authorized Service Centers. The ideal candidate has a strong background in IT service operations, repair processes, and technical knowledge.

Main Responsibilities:

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  • Device Repair and Service Management
  • Perform diagnostics and repairs on Apple devices (iPhones, iPads, MacBooks, etc.) in compliance with Apple's standards.
  • Manage daily repair workflows using Fixably or similar repair management systems.
  • Ensure proper documentation, tracking, and quality assurance for all service jobs.
  • Communicate with customers on repair status and service expectations.
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IT Systems and Infrastructure Management

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  • Administer and maintain Fixably as a platform in alignment with the global IT team.
  • Administer and maintain internal networks (IP, Wi-Fi, DNS), office email systems, printers, and other devices.
  • Support the setup and smooth operation of macOS-based workstations and service tools.
  • Oversee the configuration and integration of Fixably or similar tools into the service workflow.
  • Liaise with external vendors for system upgrades, troubleshooting, or procurement.
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General Support and Collaboration

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  • Train or support service team members in the use of internal systems and Apple platforms.
  • Work closely with the service management team to ensure seamless operations.
  • Contribute to compliance with Apple's AASP requirements and internal process standards.
  • Work closely with Apple and Fixably to manage the system efficiently.
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Requirements

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  • Diploma or Bachelor's degree in Information Technology, Computer Science, Electronics, or a related field (or equivalent practical experience).
  • 3+ years of hands-on experience in Apple product repairs; Apple Certified Mac Technician (ACMT) or Apple Certified iOS Technician (ACiT) certification is a strong plus.
  • Proven experience with Apple GSX systems in a professional service environment.
  • Experience in managing service operations software such as Fixably, ServiceDesk, Zendesk, or similar platforms.
  • Solid background in IT support, including network configuration, endpoint management, and office IT troubleshooting.
  • Exposure to basic front-end technologies (HTML/CSS) is advantageous.
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Skills and Competencies

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  • Hands-on experience repairing Apple products; Apple certification is a strong advantage.
  • Proven ability to use and manage Apple GSX tools.
  • Familiarity with Fixably or similar service management software.
  • Good understanding of IT infrastructure, including IP networking, Wi-Fi, DNS, and office systems.
  • Working knowledge of macOS and basic troubleshooting of endpoints.
  • Basic familiarity with HTML and CSS.
  • Strong organizational and communication skills.
  • Ability to manage multiple responsibilities across IT and service domains.
  • Self-motivated, reliable, and comfortable in a dynamic, process-driven environment.

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