Customer Service Manager
2 days ago
We are seeking an experienced Customer Service Manager to lead our customer service operations in the tourism sector.
Key Responsibilities- Develop and implement effective customer service strategies to drive exceptional service delivery.
- Provide training and coaching to staff to enhance their customer service skills.
- Maintain a high level of customer satisfaction by responding promptly to inquiries and resolving complaints effectively.
- Collaborate with other departments to ensure seamless service delivery and improve overall customer experience.
- Monitor customer feedback and implement improvements to maintain high levels of customer satisfaction.
- Strong leadership and interpersonal skills to manage a team and build relationships with customers and colleagues.
- Excellent communication and conflict resolution skills to handle customer complaints and issues.
- Knowledge of hospitality and tourism trends to provide insights and recommendations for improving customer service.
- Ability to work under pressure and adapt to changing priorities and deadlines.
- Customer-focused mindset with a passion for delivering exceptional service experiences.
As a Customer Service Manager, you will have the opportunity to develop your leadership skills, build a strong team, and make a positive impact on our customers' experiences.
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