Customer Service Team Lead

1 week ago


Saddar Town, Pakistan beBee Careers Full time
Job Description:

We are seeking a seasoned Call Centre Manager to oversee the daily operations of our call centre. The successful candidate will be responsible for ensuring that calls are handled efficiently and effectively.

Key Responsibilities:
  1. Daily Operations Management
  2. Performance Target Setting
  3. Change Planning and Management
  4. Staff Liaison and Training
  5. Reporting and Analysis
  6. Quality Monitoring
  7. Staff Recruitment and Retention
  8. Staff Motivation and Development
Job Specification:

We are looking for an experienced professional with strong leadership skills to manage our call centre team. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to analyze data and make informed decisions.

  • Information Technology and Services
  • Strong Leadership Skills
  • Excellent Communication and Interpersonal Skills
  • Data Analysis and Decision Making


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