Customer Success Advocate

7 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Customer Success Advocate

The ideal candidate for this role will be a highly skilled and experienced professional who can drive value realization through proactive engagement with clients.

  • This includes high-touch, outbound interactions to enable clients to achieve their desired outcomes using our solutions.
  • A key aspect of the role is ensuring client health and experience by providing timely resolution of issues and escalation management.
  • Critical thinking skills are essential for problem-solving and consulting clients on the best approach to achieving their goals.

Key Responsibilities:

  • Proactive engagement with clients to drive utilization of our platform and ensure successful adoption.
  • Care for client health and experience through timely resolution of issues and escalation management.
  • Identify growth opportunities aligned with helping clients achieve their goals.
  • Partner with internal stakeholders to solve client escalations and ensure timely resolution of issues.
  • Act as an internal advocate for our clients, including identifying beta and referenceable clients.

What We're Looking For:

  • Proficiency in both English & Spanish languages (written and verbal).
  • 3+ years of prior experience in a customer-facing role.
  • Customer Success or Account Management experience.
  • Ability to demonstrate knowledge of effectively managing a book of business of 90+ large business accounts proactively and independently.
  • Proven track record of successfully getting the BOB through renewals and mitigating churn.
  • Demonstrate critical thinking skills and the ability to adapt in the moment.
  • Strong grasp of SaaS applications.
  • Logistics experience is a plus.

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