Genesys Cloud Operations Specialist

Job SummaryWe are seeking a highly skilled Genesys Engineer to support our Central Genesys cloud/telephony operations across contact centers. The ideal candidate will serve as the point of contact for all telephony inquiries or issues and possess excellent time management, communication, and problem-solving skills.Key ResponsibilitiesConfigure, set up, and...

Job DescriptionThe Senior Genesys Cloud Systems Engineer will play a pivotal role in supporting global telephony & contact center operations across various contact centers.Main Responsibilities:Serve as the primary point of contact (POC) for daily Genesys cloud issues and concerns.Provide Tier-2 and Tier-3 support for Genesys Operations.Troubleshoot...

Job DescriptionSupport Global Operations: The successful candidate will be responsible for supporting global telephony and contact center operations across various contact centers.Patient Problem-Solving: As part of the Genesys cloud team, the engineer will act as the primary point of contact for all contact center solution requests, ensuring prompt...

OverviewIbex is looking for an Associate Genesys Engineer who will be responsible for supporting Central Genesys cloud/telephony operations across contact centers in a client-facing role. As a member of the Genesys Cloud team, the engineer's duties include serving as the point of contact for all telephony inquiries or issues. The position involves...

Job OverviewWe are looking for a skilled Telephony Operations Specialist to support our Central Genesys cloud/telephony operations across contact centers. The ideal candidate will have excellent communication and problem-solving skills and be able to troubleshoot day-to-day operational issues.Main ResponsibilitiesAssist in the configuration, setup, and...

RequirementsContact Center Experience: 1-4+ years of experience in the contact center industry and a minimum of 2-3 years of experience on any other telephony platform.Genesys Solutions: 1-4 years of experience on any Genesys solutions as an administrator.Strong Analytical Skills: Good analytical skills and problem-solving capabilities.

About the RoleThis is a client-facing role that requires strong communication and problem-solving skills to diagnose and resolve technical issues. The successful candidate will have a bachelor's degree in Engineering, IT, or Telecom and certification or training in Genesys cloud (preferred).Responsibilities:Configure and maintain the Genesys cloud contact...

At Cloud logically, we're looking for a skilled Cloud Computing Specialist to join our team. As a key member of our engineering team, you'll work on designing and implementing cloud-based microservices architectures that support our data platform.The ideal candidate will have a strong understanding of the core concepts of DevOps, including systems...

Job OverviewAstera Software, Inc. is seeking an experienced Cloud Database Operations Specialist to join our team. In this role, you will be responsible for managing and optimizing our SQL Server and Postgres databases within a fast-paced cloud environment.Key ResponsibilitiesDatabase Management & Optimization:Administer and maintain SQL Server and Postgres...

Key ResponsibilitiesDay-to-Day Operations: The ideal candidate will be responsible for administration, troubleshooting, and working on day-to-day operational issues, with close coordination with respective technical teams.Troubleshooting and Administration: The engineer will troubleshoot day-to-day operational issues related to Genesys and its integrated...