
IT Service Desk Professional
23 hours ago
In this role, you will be responsible for:
- Providing advanced level service desk support incidents and service requests related to Core Banking Applications.
- Identifying root causes for application errors and escalating serious concerns to the Global Application Services Manager.
- Analysing resolved incidents to identify repeated failures and documenting resolution steps.
- Categorizing, prioritizing, and documenting problems identified throughout support services.
- Monitoring application performance metrics and documenting processes.
- Consulting with Vendors and the Global IT team members to improve application performance.
You will also be expected to:
- Work efficiently using tools supporting the service delivery process, such as Manage Engine Service Desk, TFS and Project Server.
- Provide on-demand support to requests related to CBS.
- Collaborate with the team to achieve common goals.
- Maintain accurate records of all interactions and tasks performed.
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