IT Service Desk Professional

23 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time
Responsibilities

In this role, you will be responsible for:

  • Providing advanced level service desk support incidents and service requests related to Core Banking Applications.
  • Identifying root causes for application errors and escalating serious concerns to the Global Application Services Manager.
  • Analysing resolved incidents to identify repeated failures and documenting resolution steps.
  • Categorizing, prioritizing, and documenting problems identified throughout support services.
  • Monitoring application performance metrics and documenting processes.
  • Consulting with Vendors and the Global IT team members to improve application performance.

You will also be expected to:

  • Work efficiently using tools supporting the service delivery process, such as Manage Engine Service Desk, TFS and Project Server.
  • Provide on-demand support to requests related to CBS.
  • Collaborate with the team to achieve common goals.
  • Maintain accurate records of all interactions and tasks performed.


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job SummaryThe Service Desk Professional is responsible for providing top-notch support to our customers through various communication channels. This role requires strong problem-solving skills, excellent communication skills, and the ability to work well under pressure.Key Responsibilities:Provide timely and effective support to customersAnalyze and resolve...


  • Lahore, Punjab, Pakistan Obrotu Full time

    Service Desk Job DetailsThe successful candidate will work as a service desk executive, responsible for providing exceptional customer service via phone, email, and live chat. Key responsibilities include managing the phone queue, assisting customers with online orders, and confirming delivery details.Main Activities:Respond to customer inquiries in a timely...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    We are looking for a highly skilled Service Desk Specialist to join our customer service team. As a Service Desk Specialist, you will be the primary point of contact for our customers, handling their inquiries and concerns in a professional and timely manner.Key Responsibilities:Communicate effectively with customers via phone, email, and chat to resolve...


  • Lahore, Punjab, Pakistan Laxycone pvt ltd Full time

    **Job Description:**We are looking for a skilled Help Desk Professional to join our team. As a Help Desk Professional, you will be responsible for providing top-notch support to our customers via phone, email, or live chat.**Responsibilities:**Respond to customer inquiries in a timely and professional mannerResolve customer complaints and provide appropriate...


  • Lahore, Punjab, Pakistan Giant Group Full time

    Job SummaryWe are seeking a Help Desk Operations Coordinator to join our team at Giant Group. In this role, you will handle technical issues, service requests, and change requests while providing exceptional support to our clients and organization.Your Key ResponsibilitiesCapture, validate, and triage user queries or issues for further processing.Ensure...

  • Help Desk Professional

    23 hours ago


    Lahore, Punjab, Pakistan beBee Careers Full time

    We are seeking a highly skilled Help Desk Professional to join our customer service team. As a Help Desk Professional, you will be the primary point of contact for our customers, handling their inquiries and concerns in a professional and timely manner.Key Responsibilities:Communicate effectively with customers via phone, email, and chat to resolve their...


  • Lahore, Punjab, Pakistan Giant Group Full time

    At Giant Group, we have an exciting opportunity for a Service Desk Analyst to join our growing team.Job Title: Service Desk AnalystSalary: From PKR 165,000 to 251,000 per month (shift allowance of PKR 30,000 per month)Hours: 40 hours per week, Monday to Friday, 12:00pm - 9:00pmDeadline to Apply: 28th April, 2025.About usWe believe in a world where businesses...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    This is an exciting opportunity to work as a Hospitality and Front Desk Professional in a dynamic environment. The successful candidate will be responsible for providing exceptional customer service and administrative support to our visitors.The ideal candidate will have a proven track record of working in a front desk or hospitality role, with excellent...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    This role requires a Service Desk Representative who can address customer inquiries, resolve issues, and provide exceptional service.The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering outstanding customer support.Responsibilities:Address customer inquiries via phone, email, or chat.Provide...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Key ResponsibilitiesThe Service Desk Specialist will be responsible for providing exceptional customer service to our online tutoring clients. Key responsibilities include:Responding to customer inquiries via phone and emailResolving customer complaints and issues in a timely mannerCoordinating online classes and tutoring sessionsDeveloping and implementing...

  • Front Desk Officer

    24 hours ago


    Lahore, Punjab, Pakistan Dubizzle Labs Full time

    The ideal candidate for the Front Desk Officer position is a customer-oriented individual. As a Front Desk Officer, you will be the first point of contact for visitors and clients, providing exceptional customer service and administrative support. You will play a key role in ensuring the smooth operation of our front desk and reception area.Job...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    We are seeking a highly skilled Front Desk Professional to join our team. The ideal candidate will possess excellent communication skills and be able to provide exceptional customer service.Key Responsibilities:Welcoming guests as soon as they arrive at the officeDirecting visitors to the appropriate person and officeMaintaining a professional attitude and...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled Front Desk Manager to join our team. This is a full-time on-site role based in Lahore District.The successful candidate will be responsible for managing day-to-day receptionist duties, ensuring excellent customer service and satisfaction, handling reservations, and maintaining effective communication with...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    This is an exciting opportunity to join a fast-expanding company as a Service Desk Specialist. As a key member of our customer support team, you will be responsible for providing exceptional customer service and ensuring timely resolution of customer inquiries.ResponsibilitiesEngage with customers via email, phone, live chat, and social media to address...

  • Service Desk Expert

    23 hours ago


    Lahore, Punjab, Pakistan beBee Careers Full time

    We are looking for a highly skilled Service Desk Expert to join our team.Job Summary:The ideal candidate will have excellent communication skills, be able to troubleshoot technical issues, and work well under pressure. Key responsibilities include managing Security Officer queries, interacting with clients, and providing exceptional customer...

  • Front Desk Associate

    23 hours ago


    Lahore, Punjab, Pakistan beBee Careers Full time

    Key Responsibilities:Welcome visitors professionally and direct them to the appropriate person or departmentAssist with administrative tasks such as data entry, record keeping, and filingCoordinate incoming and outgoing mail and packagesAddress inquiries and resolve issues in a timely and professional mannerMonitor and ensure the security of the front desk...

  • Front Desk Manager

    24 hours ago


    Lahore, Punjab, Pakistan SCOPE Career Consultancy Full time

    Direct message the job poster from SCOPE Career ConsultancyBritish Council Certified Agent | Gold Medalist | Business Enthusiastic | EducationistCompany DescriptionSCOPE Career Consultancy aims to provide the best career counseling and education guidance. Our expert counselors are certified and possess specialized knowledge to assist you with admissions,...

  • Front Desk Executive

    24 hours ago


    Lahore, Punjab, Pakistan Fast Trading Full time

    Bachelor's degree in any field (Masters preferred)With a strong focus on innovation, customer satisfaction, and sustainability, Fast Trading is a trusted name in the industry.Job Description:We are currently seeking a highly motivated and experienced Front Desk Executive to join our team in Lahore. The ideal candidate should have at least 1 year of...

  • Front Desk Officer

    24 hours ago


    Lahore, Punjab, Pakistan Corporate General Solutions (Pvt) Ltd Full time

    Job Description:Job Title: Front Desk OfficerLocation: Jail Road, LahoreDepartment: AdministrationReports To: Office Manager / Administration HeadJob Summary:The Front Desk Officer serves as the first point of contact for visitors, clients, and employees. This role is responsible for managing the reception area, handling inquiries, directing calls, and...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Role DescriptionWe are seeking a highly skilled Service Desk Specialist to provide technical support and guidance to our customers. As a key member of our support team, you will be responsible for troubleshooting complex technical issues, providing solutions, and enhancing the overall customer experience.About the PositionThis is an entry-level position that...