Service Desk Executive

3 days ago


Lahore, Punjab, Pakistan Obrotu Full time
Service Desk Job Details

The successful candidate will work as a service desk executive, responsible for providing exceptional customer service via phone, email, and live chat. Key responsibilities include managing the phone queue, assisting customers with online orders, and confirming delivery details.

Main Activities:

  • Respond to customer inquiries in a timely and professional manner.
  • Provide clear instructions on how to proceed with order tracking and confirmation.
  • Engage in active listening and empathy to understand customer needs.

Key Skills:

  • Excellent communication and problem-solving skills.
  • Able to maintain confidentiality when dealing with sensitive information.


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