Service Desk Expert

24 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are looking for a highly skilled Service Desk Expert to join our team.

Job Summary:

The ideal candidate will have excellent communication skills, be able to troubleshoot technical issues, and work well under pressure. Key responsibilities include managing Security Officer queries, interacting with clients, and providing exceptional customer service.

Responsibilities:

  • Manage Security Officer queries via calls, chats, and emails.
  • Troubleshoot technical issues and resolve customer complaints.
  • Collaborate with clients and security officers to ensure seamless service delivery.

Requirements:

  • Minimum 3 years of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible shifts.
  • Advanced knowledge of CRM software.


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