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IT Support Professional
3 hours ago
Generix Solutions is a dynamic IT company seeking an Intermediate (BBA, BCom, BA) or equivalent qualified IT Support Professional to provide technical assistance and support to customers.
The ideal candidate will be responsible for responding to customer inquiries via various channels, diagnosing and troubleshooting technical issues with software applications, and guiding customers through problem-solving steps or providing remote assistance.
Key Responsibilities:
- Providing timely and effective technical support to customers via phone, email, or chat.
- Collaborating with internal teams, such as development or quality assurance, to resolve complex issues.
- Documenting customer interactions, issues, and resolutions for future reference.
- Ensuring high levels of customer satisfaction by resolving issues promptly and efficiently.
We are looking for a detail-oriented and organized individual with strong communication skills and basic computer proficiency. If you have a passion for delivering exceptional customer service and are eager to learn and grow in the field of IT, we encourage you to apply.
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