Support Specialist Role

3 days ago


Islamabad, Islamabad, Pakistan ConnectPro International Full time
Join Our Team as a Support Specialist Role

We are looking for a dedicated and results-driven individual to fill the role of Support Specialist. As a key member of our Customer Success Department, you will play a critical part in providing exceptional customer experiences through prompt issue resolution, effective communication, and proactive problem-solving.

Key Responsibilities:
  1. Provide top-notch customer service through phone, email, and chat support, ensuring accurate issue identification and prompt resolutions.
  2. Build strong relationships with customers by understanding their needs, preferences, and concerns, and tailoring solutions accordingly.
  3. Maintain a high level of customer satisfaction through effective issue escalation and resolution, and by staying updated on company developments and industry trends.
  4. Collaborate with internal teams to improve overall team performance, share best practices, and implement process improvements.
Required Skills & Qualifications:
  • Bachelor's degree or equivalent experience in a related field.
  • Proven experience in a customer service role, preferably in a call center environment.
  • Excellent verbal and written communication skills, with the ability to articulate complex issues clearly.
  • Proficiency in using CRM software, sales tools, and other relevant technologies.


  • Islamabad, Islamabad, Pakistan Cloudpso Full time

    Job DescriptionThis remote position requires a dedicated Technical Support Analyst to join our team. The ideal candidate will have experience in tiered-level technical customer support, a strong understanding of resolving customer needs promptly, and excellent troubleshooting skills.The Technical Support Analyst will work closely with product development and...

  • IT Support Specialist

    2 weeks ago


    Islamabad, Islamabad, Pakistan ATSG Full time

    About the role of IT Support Specialist at ATSG:Job OverviewThe Technical Assistance Engineer provides IT support to internal employees remotely or at the local office, focusing on delivering exemplary customer service while resolving technical issues. This role requires strong organizational and technical skills, as well as the ability to work independently...


  • Islamabad, Islamabad, Pakistan S&P Global Full time

    About the Position:We are seeking a highly skilled Client Support Specialist to join our team at S&P Global. As a Client Support Specialist, you will be responsible for delivering exceptional client support and driving business growth through effective communication and collaboration.In this role, you will have the opportunity to develop your industry...


  • Islamabad, Islamabad, Pakistan ContentStudio inc Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...


  • Islamabad, Islamabad, Pakistan Oxbridge Digital Full time

    Oxbridge Digital is looking for a Strategic Support Specialist to join our team.Job Overview:This is an exciting opportunity for a professional coordinator to take on new challenges and responsibilities.Key Responsibilities:The successful candidate will be responsible for providing administrative support to the Chancellor, managing calendars, scheduling...


  • Islamabad, Islamabad, Pakistan Digital Research labs (Pvt) Ltd. Islamabad Full time

    At Digital Research Labs (Pvt) Ltd. Islamabad, we are seeking a skilled Training and Support Specialist to join our team.Job DescriptionThe successful candidate will be responsible for delivering high-quality training and support to clients. This role requires excellent communication and interpersonal skills to build effective relationships with...


  • Islamabad, Islamabad, Pakistan TEKenable Ltd Full time

    We are seeking a highly skilled and motivated Technical Support Specialist to join our dynamic 24/7 Support Team. This role requires maintaining, troubleshooting, and enhancing mission-critical applications. Key Responsibilities include providing second and third-line technical support for .NET and Angular-based applications.Job DescriptionThis is a 24/7...


  • Islamabad, Islamabad, Pakistan Oxbridge Digital Full time

    Oxbridge Digital seeks a dedicated and skilled IT Technical Support Specialist to provide comprehensive technical support to staff, employees, and students at Riphah International University. This role is crucial in maintaining a seamless IT experience across the university's campuses.Key ResponsibilitiesTechnical Support: Respond to IT support requests from...


  • Islamabad, Islamabad, Pakistan Trade Raiders & Logistics Full time

    Join our team at Trade Raiders & Logistics as a Logistics Support Specialist! In this entry-level position, you will assist the executive team with daily operations, manage communication, and handle expense reports.This is an exciting opportunity to gain hands-on experience in trade and logistics operations. As a strong communicator with excellent...


  • Islamabad, Islamabad, Pakistan ibex Full time

    Job DescriptionThe Technical Support Specialist plays a vital role in the Operations department, ensuring seamless customer support and resolution. This position involves providing solutions to technical problems through diagnosis and guiding customers through the claim filing process via phone calls.Key Responsibilities:Claims Resolution: Assist customers...


  • Islamabad, Islamabad, Pakistan First Call Solutions Full time

    First Call Solutions is seeking a skilled Phone Support Specialist to join our team. As a key contributor to our customer support team, you will be responsible for managing large volumes of inbound and outbound calls and providing timely resolutions to customer inquiries.Key qualifications include:Previous experience in a customer support role, preferably in...


  • Islamabad, Islamabad, Pakistan WellnessLiving Full time

    Job DescriptionWe're looking for a Customer Solutions Specialist to join our team. As a first point of contact for our customers, you'll be the face of our brand and play a critical role in delivering exceptional service.You'll take ownership of each issue and provide well-communicated, personalized solutions to our customers, no matter how complex their...


  • Islamabad, Islamabad, Pakistan Intouch Communications Full time

    We are seeking a highly skilled and motivated Islamabad Customer Support Specialist to join our team at Intouch Communications.This is a full-time night shift role located in Islamabad, Pakistan, and the successful candidate will be responsible for providing exceptional customer support, resolving customer queries, and ensuring overall customer...


  • Islamabad, Islamabad, Pakistan Al-Shams Technologies Full time

    We are seeking a highly skilled IT Specialist to join our dynamic team at Al-Shams Technologies.Job OverviewThe ideal candidate will have a strong background in information technology, with a focus on providing technical support, troubleshooting, and maintaining IT systems. As an IT Specialist, you will play a crucial role in ensuring the seamless operation...


  • Islamabad, Islamabad, Pakistan ZTA Education Consultants Full time

    ZTA Education Consultants is a leading provider of educational services with a unique approach to delivering dental treatments to children.We are looking for a highly skilled administrative support specialist to join our team and contribute to our mission.Job Description:As an administrative support specialist, you will be responsible for providing...


  • Islamabad, Islamabad, Pakistan Practice Perfect Solutions and Services Full time

    We are looking for a highly organized and detail-oriented Medical Support Specialist to join our team at Practice Perfect Solutions and Services, Pakistan.Key ResponsibilitiesHandle patient inquiries, appointments, and billing processes efficiently and accurately.Provide language support to English and Spanish-speaking patients, ensuring clear communication...


  • Islamabad, Islamabad, Pakistan ConnectPro International Full time

    Job Title: Customer Support SpecialistLocation: Islamabad, PakistanJob Type: Full TimeSalary: Competitive base salary + commissionDepartment: Customer Success DepartmentJob Summary:As a Customer Support Specialist, you will be responsible for handling inbound and outbound calls, assisting customers and ensuring customer satisfaction. You will play a critical...


  • Islamabad, Islamabad, Pakistan ConnectPro International Full time

    About ConnectPro InternationalAt ConnectPro International, we are dedicated to providing exceptional customer service. Our team is passionate about delivering timely and accurate support to our customers.Job Summary:We are seeking a skilled Technical Support Specialist to join our customer success team. As a Technical Support Specialist, you will be...


  • Islamabad, Islamabad, Pakistan GovCIO Full time

    Job Description:The IT Infrastructure Support Specialist will provide systems administration support to ensure the smooth operation of AFCENT network and Network Control Center (NCC). Key responsibilities include administering, installing, operating, and maintaining network equipment, integrating local networks into the Enterprise Network, and providing...


  • Islamabad, Islamabad, Pakistan Recruitment Empire Full time

    Job Overview:We are looking for a Sales and Support Specialist to join our team at Recruitment Empire. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing support to our clients.Key Responsibilities:Manage incoming and outgoing callsIdentify customer needs and provide solutionsWork collaboratively...