Chief Service Delivery Officer

7 days ago

Hyderabad City Taluka, Pakistan beBee Careers Full time

Serve as a senior leader to drive Service Level Management (SLM) and Configuration Management Database (CMDB) strategy, fostering operational resilience and value stream-centric service visibility.

The role requires strong leadership skills to motivate a global team of experts in SLM and CMDB, promoting collaboration, innovation, and data stewardship culture.

Key responsibilities include establishing a robust SLM framework, driving CSDM adoption across the enterprise, and ensuring compliance with operational resilience and regulatory obligations.

This position is crucial for delivering operational resilience, enabling rapid root cause analysis, impact assessments, and regulatory reporting.

The ideal candidate will have excellent leadership skills, ability to articulate technical concepts to non-technical stakeholders, and partner with Enterprise Architecture, Risk, Compliance, and Business Service Owners to ensure CMDB and SLM outcomes align to business priorities.

Job Requirements

Service Level Management (SLM)

  • Establish and govern a robust SLM framework aligned to value streams and critical business services.
  • Define and maintain global SLAs, OLAs, and Underpinning Contracts.
  • Enable performance tracking and continuous improvement by embedding service metrics within business-aligned reporting dashboards.
  • Support resilience objectives by ensuring SLM outputs directly inform the identification of Important Business Services, impact tolerances, and scenario testing.
Leadership & Strategic Enablement

Grow employee engagement, promote a compelling employee value proposition, and foster a culture that supports learning, collaboration, critical thinking, transparency, and inclusiveness.

  • Partner with Enterprise Architecture, Risk, Compliance, and Business Service Owners to ensure CMDB and SLM outcomes align to business priorities and regulatory expectations.
  • Represent CMDB and SLM strategy in executive forums and regulatory response programs.
  • Act as a change leader for digital transformation initiatives, embedding CMDB and SLM as foundational elements of the future-state operating model.

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