Help Desk Specialist
1 week ago
Job Title: Help Desk Specialist
About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Help Desk Specialist. As the primary point of contact for customers, you will play a critical role in providing timely and effective support.
In this role, you will be responsible for managing and resolving customer inquiries via phone, email, and chat. You will also track orders, handle returns and exchanges, and collaborate with logistics teams to ensure seamless deliveries.
Key Responsibilities- Customer Support: Respond promptly to customer inquiries, providing empathetic and solution-oriented support.
- Order Management: Manage, update, and track orders through Shopify, ensuring accurate records of customer interactions and transactions.
- Issue Resolution: Handle order issues, including cancellations, returns, and exchanges, in a professional and courteous manner.
- Collaboration: Work closely with logistics and fulfillment teams to ensure timely deliveries and resolve any issues that may arise.
To be successful in this role, you will need:
- 1+ years of experience in a customer support role.
- Hands-on experience with Shopify order management.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and a customer-first mindset.
- Ability to multitask and stay organized in a fast-paced environment.
We offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment.
How to Apply: If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your resume and a brief note about your experience with Shopify.
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