Learning & Development Specialist

3 days ago

Islamabad, Islamabad, Pakistan beBeeDevelopment Full time 900,000 - 1,200,000

We are seeking a skilled professional to fill the role of Learning & Development Specialist. The ideal candidate will have experience in developing and implementing training programs for customer support teams.

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This position involves planning, developing, and implementing training programs for the Customer Solutions and Onboarding departments. Collaboration with the Customer Experience manager is essential to assess and facilitate training needs.

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  • Develop and implement comprehensive training programs to enhance customer support team performance.
  • Collaborate with the Customer Experience manager to identify and address training gaps.
  • Presentation of training material through regularly scheduled meetings with full team members.
  • Provide hands-on training to new hires using LMS, mock calls, and live tickets in both departments.
  • Work with Product Experience to develop LMS content for new features.
  • Extend additional training to employees on Performance Improvement Plans (PIPs).
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Required Skills and Qualifications:

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  • Proven experience in developing and implementing training programs for customer support teams.
  • Strong collaboration skills to work effectively with leadership and Customer Experience managers.
  • Proficiency in delivering training material through meetings, LMS, and hands-on methods.
  • Experience with mock calls, live tickets, and training on new features.
  • Ability to provide targeted training for employees on Performance Improvement Plans (PIPs).

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