Call Centre Operations Manager

Key Job ResponsibilitiesThe Project Manager will be responsible for:Managing and developing the Call Centre TeamEnsuring operational efficiency and effectivenessLiaising with higher management to achieve organisational goalsSkills and QualificationsApplicants should possess excellent leadership and communication skills, as well as substantial experience in...

Call Centre Operations ManagementAs a key member of the Premier Communication Solutions team, the Project Manager will play a critical role in overseeing the Call Centre Team's performance and ensuring operational efficiency.Responsibilities and RequirementsKey responsibilities include:Development and implementation of effective internal training...

Job PositionWe are seeking an experienced Call Centre Department Head to join our team at Reactivespace Technologies. As a key member of our customer service department, you will be responsible for overseeing the daily operations of our call centre team. Your primary objective will be to ensure that the team meets performance targets, delivers exceptional...

About the RoleWe are looking for an experienced Senior Call Centre Supervisor to join our team at Reactivespace Technologies. As a senior member of our customer service department, you will be responsible for overseeing the daily operations of our call centre team. Your primary objective will be to ensure that the team meets performance targets, delivers...

Professional Development\At Taxi Call Centre, we value continuous learning and professional development. As an ICabbi controller, you will have the opportunity to develop your skills and knowledge in areas such as customer service, communication, and problem-solving.\Teamwork\As a member of our team, you will be working closely with other dispatchers and...

Taxi Dispatcher JobWe are looking for full-time and part-time ICabbi dispatchers who can work on our given rota. All candidates must have excellent English communication and typing skills as well as basic computer skills.The job role involves dealing with customer complaints, providing quotations, sending emails, monitoring received emails, delivering a high...

Company Overview\Taxi Call Centre is a UK-based company that operates in several cities within the United Kingdom. We are looking for experienced and professional ICabbi controllers and dispatchers to join our team.\Job Description\As an ICabbi controller, you will be responsible for making and receiving inbound and outbound calls, booking taxis for...

Taxi Call Centre DispatchersWe are looking for experienced and skilled ICabbi dispatchers to join our team.The ideal candidate will have:Previous experience in ICabbi dispatching.Excellent English communication and typing skills.Basic computer skills.A professional telephone manner.Ability to deal with different levels of people.We offer a range of benefits,...

Sybrid (Pvt) Ltd - A Lakson Group Company is looking for a dedicated Team Lead - Contact Centre who can drive results and excellence in our Contact Centre operations.Key ResponsibilitiesPlan and manage Contact Centre operations to meet established KPIs;Make informed decisions to enhance performance and meet established KPIs;Identify and address Contact...

Job OverviewPremier Communication Solutions, a renowned organisation in the industry, seeks an exceptional Project Manager to oversee the entire Call Centre Team.ResponsibilitiesInternal training and development of call centre agentsShift administration and managementLiaison between call centre agents and higher managementRequirementsSubstantial experience...

At Sybrid (Pvt) Ltd - A Lakson Group Company, we are seeking a highly skilled Operational Manager to lead our Contact Centre operations.Key ResponsibilitiesDevelop and implement effective operational strategies to enhance performance and meet Key Performance Indicators (KPIs);Forecast manpower and facilities needs to ensure seamless execution of key...

Role Description:As a Floor Manager at Call Café, you will play a pivotal role in driving the success of our call center operations. Your primary responsibility will be to oversee the daily activities of the team, ensuring that we consistently deliver exceptional customer service and meet our performance targets.You will be responsible for supervising a...

We are on the hunt for an exceptional Contact Centre Supervisor who can plan and manage our Contact Centre operations effectively.Key ObjectivesEnhance performance and meet established KPIs through data-driven decision making;Ensure seamless execution of key tasks by forecasting manpower and facilities needs;Identify and address Contact Centre requirements...

Role Overview:The Floor Manager at Call Café is responsible for overseeing the daily operations of the call center, ensuring service levels and performance targets are met. This critical role involves maintaining efficiency, morale, and productivity while driving continuous improvement and operational excellence.This includes supervising a team of agents,...

We are seeking a highly motivated and experienced Outbound Resolution Professional to join our team at First Call Solutions. As a key member of our Night Shift, you will play a vital role in effectively resolving customer complaints, inquiries, and issues.About the Job:You will manage high volumes of outbound calls, ensuring that customers receive efficient...

Salary Details\Our salary structure is based on the number of hours worked per day. If you work 8 hours a day, your fixed monthly salary will be £35,000. If you work 10 hours a day, your fixed monthly salary will be £40,000. And if you work 12 hours a day, your fixed monthly salary will be £45,000.\Bonus Scheme\In addition to your monthly salary, you will...

Key ResponsibilitiesThe successful candidate will be responsible for:Oversight of internal training programmes for call centre agentsManagement of shift administration and schedulingLiaison with higher management to ensure seamless communicationQualifications and ExperienceApplicants should possess substantial experience in call centre operations and project...

Social Media Operations ExpertAt Operations Pro, we deliver innovative solutions to clients across the globe. Our team is passionate about leveraging social media platforms to drive business growth and expand our reach.This role plays a crucial part in our strategy, offering a unique blend of creativity and technical expertise. Direct supervision from...

Digital Marketing Position at Operations ProSeeking talented professionals to join our team! As a digital marketer, you will be involved in various tasks such as project management, marketing strategy development, and client engagement.We look for candidates with:Experience in social media marketingFundamental design knowledgeEffective communication and...

About the Role:We are seeking an experienced Floor Manager to join our team at Call Café. As a seasoned professional, you will bring your expertise in call center operations to help us drive growth and excellence in our customer service team.In this role, you will be responsible for leading a team of customer service representatives, providing coaching and...