Senior Relationship Manager

2 days ago


Saddar Town, Pakistan beBeeCustomerSupport Full time
Corporate Customer Services Manager

A leading vehicle tracking company seeks a corporate customer support manager to oversee customer relationships and ensure exceptional service.

Key Responsibilities:

  • Customer Support: Provide empathetic, patient, and consistent support to customers via various communication channels.
  • Adaptability: Handle diverse customer needs and adapt to changing circumstances while maintaining a positive demeanor.
  • Communication: Clearly convey information to customers using authentically positive language, confirming their satisfaction before ending conversations.
  • Problem-Solving: Effectively manage time to resolve customer issues while prioritizing their happiness.
  • Knowledge Management: Stay informed about products and services to respond to most inquiries, knowing when to escalate more complex questions.
  • Emotional Intelligence: Develop a thick skin to handle criticism or negative feedback, focusing on delivering exceptional customer experiences.

Benefits:

  • Opportunity to develop strong customer relationships
  • Chance to work in a fast-paced environment
  • Competitive salary and benefits package

About the Role:

This role is ideal for individuals who enjoy working with people and are passionate about delivering excellent customer service. As a Corporate Customer Services Manager, you will be responsible for overseeing customer relationships and ensuring exceptional service.



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