
Senior Relationship Manager
2 days ago
A leading vehicle tracking company seeks a corporate customer support manager to oversee customer relationships and ensure exceptional service.
Key Responsibilities:
- Customer Support: Provide empathetic, patient, and consistent support to customers via various communication channels.
- Adaptability: Handle diverse customer needs and adapt to changing circumstances while maintaining a positive demeanor.
- Communication: Clearly convey information to customers using authentically positive language, confirming their satisfaction before ending conversations.
- Problem-Solving: Effectively manage time to resolve customer issues while prioritizing their happiness.
- Knowledge Management: Stay informed about products and services to respond to most inquiries, knowing when to escalate more complex questions.
- Emotional Intelligence: Develop a thick skin to handle criticism or negative feedback, focusing on delivering exceptional customer experiences.
Benefits:
- Opportunity to develop strong customer relationships
- Chance to work in a fast-paced environment
- Competitive salary and benefits package
About the Role:
This role is ideal for individuals who enjoy working with people and are passionate about delivering excellent customer service. As a Corporate Customer Services Manager, you will be responsible for overseeing customer relationships and ensuring exceptional service.
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