Profitability and Customer Satisfaction Director

23 hours ago


Lahore, Punjab, Pakistan Freelancerprox Full time
Revenue Growth and Operations Leader:
We are seeking an experienced Business Head to join our team at Freelancerprox. As a Business Head, you will be responsible for driving revenue growth, profitability, and customer satisfaction. This leadership role requires expertise in strategic planning, operational excellence, and team management. You will work closely with our planning team to develop and implement effective sales strategies and maintain market competitiveness.

Key Responsibilities:
  1. Develop and communicate quarterly sales strategies to the team, aligning with our organizational vision.
  2. Maintain market competitiveness by analyzing competitor pricing quarterly.
  3. Implement operational improvements and cost reduction measures to enhance overall efficiency.
  4. Sustain a quarterly customer satisfaction rate of 80%.

Leadership and Team Management:
  1. Foster a collaborative environment through regular team meetings and feedback sessions.
  2. Develop and implement talent management strategies to optimize team performance.
  3. Ensure all customer queries are resolved within an 8-hour turnaround time.

Performance Metrics:
  1. Meet or exceed profit margin commitments outlined in the quarterly budget.
  2. Maintain a minimum profit margin of 35% for live courses or achieve budgeted profit targets.


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