Remote Customer Experience Specialist

13 hours ago


Gujranwala, Punjab, Pakistan beBeeCustomerSupport Full time $35,000 - $45,000
Customer Support Specialist

TalentPop is seeking a Customer Support Specialist to join our team remotely. This role involves providing exceptional customer experiences via various communication channels, including chat, email, and phone.

  • Key Responsibilities:
  1. Respond to customers in a professional and friendly manner, addressing their inquiries and concerns related to products, orders, returns, and account issues.
  2. Utilize Gorgias and Shopify platforms to manage tickets efficiently and provide timely support.
  3. Stay updated on product knowledge and support best practices to ensure a consistent customer experience.
What We Offer
  • Competitive compensation package with annual performance-based increases.
  • Paid time off for rest and relaxation.
  • Health and dental insurance or a health stipend for overall well-being.
  • Comprehensive health and dental insurance.
  • Holiday bonuses as appreciation for hard work.
  • The flexibility to work from anywhere you're comfortable.
  • Opportunities to grow with us as we scale.
Requirements
  • Excellent written and spoken English communication skills.
  • At least 1 year of hands-on experience with both Shopify and Gorgias.
  • Ability to work independently and handle multiple conversations simultaneously.
  • Empathetic, patient, and reliable when addressing customer concerns.
  • Team-oriented with a strong work ethic and attention to detail.


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