Support Solutions Expert

6 days ago

Lahore, Punjab, Pakistan beBeeTechnical Full time

We are seeking a talented Technical Support Specialist to join our team.

Job Description

  • Provide technical assistance to clients, ensuring prompt resolution of technical problems.

  • Work closely with clients to troubleshoot technical issues, provide guidance on software and hardware requirements, and handle escalated matters.

The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and the ability to work both independently and as part of a team.

The successful candidate will be responsible for:

  • Basic troubleshooting of desktops, laptops, printers, and other hardware, LAN/Wi-Fi troubleshooting

  • Performing remote troubleshooting through diagnostic techniques and pertinent questions

  • Determining the best solution based on the issue and details provided by customers

  • Ability of root cause analysis of basic IT issues

  • Capable of task management and customer handling

  • Should be well-dressed as it's a customer-facing role

  • Identify and suggest possible improvements on procedures

Required Skills and Qualifications

  • Diploma in Computer Science or graduation in Computer Science

  • 1 to 2 years of experience

  • Effective communication skills

  • Must be good in oral and written English

Benefits

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Employment Type

This is a contract position

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