
Service Quality Assurance Specialist
2 days ago
We are seeking an experienced Complaints Manager to join our team at Translation Empire PK. In this role, you will be responsible for ensuring that all complaints are handled efficiently and effectively.
Main Responsibilities:- Manage Complaint Handling Process: Oversee and manage the complaints handling process, ensuring that all complaints are resolved promptly and fairly.
- Analyze Data: Analyze data to identify trends and areas for improvement in the complaints handling process.
- Develop and Implement Improvements: Develop and implement improvements to the complaints handling process, including new policies and procedures.
- Coach and Mentor Team Members: Coach and mentor team members to improve their skills and knowledge in complaint handling.
- Qualification and Experience: 2 years' experience in a similar role, excellent understanding of complaint handling, and experience embedding internal strategies to minimize complaint handling time.
- Skills and Abilities: Excellent analysis and Excel skills, self-motivated, and strong ability to work collaboratively with different teams.
-
Insurance Quality Assurance Specialist
6 days ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeJob OverviewVoxnet Communications seeks a dedicated and detail-oriented Quality Assurance Specialist to join our team. The ideal candidate will possess exceptional communication skills, work effectively independently, and meet assigned goals in a timely manner.This role involves carefully listening to call recordings and providing thorough written feedback...
-
Senior Quality Assurance Specialist
3 days ago
Rawalpindi Cantonment, Pakistan Codefreaks Full timeAt Codefreaks, we are seeking a meticulous Senior Quality Assurance Specialist to ensure the quality of software through rigorous testing. The successful candidate will be responsible for developing and executing comprehensive test plans, identifying defects, and ensuring that our software meets the highest standards of quality and reliability.Key...
-
Assurance Operations Specialist
3 days ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeQuality Assurance Specialist Job SummaryAs a Quality Assurance Specialist at Voxnet Communications, you will be responsible for evaluating the performance of sales and customer service representatives. This role requires strong analytical and communication skills, as well as the ability to work independently and make sound judgments.Key...
-
Quality Assurance Specialist
6 days ago
Rawalpindi Cantonment, Pakistan Stellar Communication Full timeWe are seeking a highly skilled QA Manager to drive continuous improvement in our organization. As a key member of our team, you will be responsible for ensuring high-quality deliverables and leading a team of quality analysts.The successful candidate will have expertise in managing quality assurance processes and collaborating with cross-functional teams to...
-
Quality Assurance Specialist
5 days ago
Rawalpindi Cantonment, Pakistan Magma Full timeBachelor’s degree in Computer Science or relevant field is required.Magma, a global IT consulting and outsourcing company, seeks a skilled Software Quality Assurance Analyst to join its Navigation team at Islamabad office.We are looking for an individual with analytical skills and experience in technical writing, functional testing of web-based and...
-
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeJob OverviewVoxnet Communications is looking for a dedicated Quality Assurance Specialist to join our team. This role involves listening to call recordings and providing feedback based on the conversation.Key ResponsibilitiesReview call recordings to ensure quality standards are metProvide constructive feedback to agentsWork closely with the sales team to...
-
Quality Assurance Specialist
2 days ago
Rawalpindi Cantonment, Pakistan Allure Digital Full timeWe are seeking a meticulous and experienced Quality Assurance Executive to monitor, evaluate, and enhance the quality of outbound calls in our company.Job Summary:Maintain high-quality standards in outbound calls by evaluating agent performance and providing actionable feedback.Ensure adherence to company policies and industry regulations, including GDPR and...
-
Quality Assurance Expert
2 days ago
Rawalpindi Cantonment, Pakistan Allure Digital Full timeJob Description:We are seeking a highly skilled Quality Assurance professional to join our team at Allure Digital. As a Quality Assurance Expert, you will be responsible for monitoring and evaluating outbound calls to ensure adherence to company standards, scripts, and compliance guidelines.The ideal candidate will have a minimum of 2 years of experience in...
-
Quality Assurance Specialist
3 days ago
Rawalpindi Cantonment, Pakistan Vizz Web Solutions Full timeAbout Vizz Web SolutionsWe are a cutting-edge software development firm dedicated to delivering high-quality web solutions that exceed our clients' expectations.Our Job DescriptionWe are seeking a talented SQA Engineer to join our team and play a critical role in ensuring the quality of our web applications.The ideal candidate will have:a strong background...
-
Quality Assurance Director
6 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeJob DescriptionWe are seeking a highly experienced Manual QA Manager to lead our quality assurance efforts.The ideal candidate will have over 15 years of expertise in quality assurance, strong technical acumen, excellent problem-solving skills, and a proactive approach to managing quality assurance across all stages of the SDLC.Leadership & Management:Lead,...
-
Auto Insurance Quality Assurance Role
5 days ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeJob DescriptionWe are seeking an experienced Quality Assurance Specialist to work in our auto insurance department. The ideal candidate will have previous experience in a call center environment and excellent communication skills.RequirementsMinimum 1 year of call center experienceExcellent verbal and written communication skillsAbility to work independently...
-
Quality Assurance Professional
3 days ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeThe primary goal of a Quality Assurance Representative is to evaluate the performance of sales and customer service representatives who interact with our consumer base.Key ResponsibilitiesEvaluate call performance using call monitoring and audio recording tools.Assess representatives' adherence to established guidelines and company standards.Identify areas...
-
Rawalpindi Cantonment, Pakistan Allure Digital Full timeCompliance and Quality Assurance Role:Allure Digital is seeking a highly skilled Compliance and Quality Assurance Professional to join our team. As a Compliance and Quality Assurance Professional, you will be responsible for monitoring and evaluating outbound calls to ensure adherence to company standards, scripts, and compliance guidelines.The ideal...
-
Quality Assurance Specialist
3 days ago
Rawalpindi Cantonment, Pakistan PkTeam Full timeJob DescriptionPkTeam seeks talented professionals to join its team in Rawalpindi, contributing to innovative projects.Laravel Developer Role:At least one year of experience in relevant fields such as software development or related areas.Proficiency in HTML, CSS, and JavaScript, with familiarity in PHP Laravel framework development.Quality Assurance...
-
Healthcare Quality Specialist
3 days ago
Rawalpindi Cantonment, Pakistan HHCC Full timeClinical Quality Assurance SpecialistAt Health Care Consulting (HHCC), we're seeking a skilled professional to join our Clinical Quality Assurance Department in Rawalpindi/Islamabad.We provide services to healthcare organizations in the United States, specializing in clinical documentation auditing for clinicians treating patients there. Our company offers...
-
Call Center Quality Assurance Manager
2 days ago
Rawalpindi Cantonment, Pakistan Allure Digital Full timeJob Summary:We are seeking a Call Center Quality Assurance Manager to oversee the quality of our outbound calls. The successful candidate will be responsible for monitoring and evaluating calls to ensure adherence to company standards, scripts, and compliance guidelines.The ideal candidate will have a minimum of 2 years of experience in a Quality Assurance...
-
Quality Control Coordinator
3 days ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeJob OverviewVoxnet Communications is seeking a highly skilled Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring that our sales and customer service representatives meet the highest standards of performance.Key Responsibilities:Monitor and analyze call recordings to assess representative performance.Develop and...
-
Product Quality Assurance Lead
6 days ago
Rawalpindi Cantonment, Pakistan Valor Pharmaceutical Full timeAt Valor Pharmaceutical, we are committed to delivering high-quality products that meet the needs of our customers. As a Product Quality Assurance Lead, you will play a critical role in ensuring that our manufacturing processes adhere to industry standards.Key ResponsibilitiesDevelop and implement quality control measures to prevent defects and...
-
Technical Quality Assurance Expert
3 days ago
Rawalpindi Cantonment, Pakistan Vizz Web Solutions Full timeAbout Vizz Web SolutionsWe are a forward-thinking software development firm dedicated to delivering innovative web solutions that meet the evolving needs of our clients.Our TeamWe are a dynamic and collaborative team of software developers, designers, and quality assurance experts working together to create exceptional web experiences.The Ideal Candidatehas...
-
Call Center Quality Analyst
6 days ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeAbout the RoleVoxnet Communications is hiring a Quality Assurance Specialist to enhance our quality standards. As a key member of our team, you will be responsible for reviewing call recordings and providing constructive feedback.To succeed in this role, you should have a proven track record of working in a call center environment, preferably in an auto...