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Customer Support Specialist
7 hours ago
Job Overview
We are seeking a highly organized and proactive individual to join our team as a Customer Support Specialist. The ideal candidate will have 2+ years of experience in customer success/service/sales or Communications, with a proven track record of delivering results.
About Us
Quality Resource Pvt. Ltd. is a dynamic company that values innovation and teamwork. Our mission is to provide exceptional service to our clients, while also fostering a positive and supportive work environment for our employees.
Responsibilities
- Develop and manage client portfolios to ensure maximum value and growth.
- Analyze customer data to identify opportunities for improvement and enhance the overall customer experience.
- Maintain open communication with clients to address their needs and resolve any issues that may arise.
- Collaborate with cross-functional teams to develop and implement effective solutions.
- Stay up-to-date with industry trends and best practices to continually improve skills and knowledge.
Requirements
- 2+ years of experience in customer success/service/sales or Communications.
- Highly organized and able to multitask, with a self-driven and proactive nature.
- Excellent communication and interpersonal skills, with the ability to demonstrate leadership qualities.
- Strong computer literacy and ability to learn new software, with knowledge of customer success processes.
Benefits
- Pick and drop facility for female employees.
- Subsidized food facility.
- Paid parking facility.
- EOBI and medical insurance.
- Annual bonus and paid leaves.
- Annual trips and recreational activities.
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