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Customer Retention Strategist

1 week ago


Lahore, Punjab, Pakistan SolutionInn Full time

We're seeking a proactive and customer-focused individual to help enhance customer satisfaction, reduce churn, and improve overall user experience at SolutionInn. The ideal candidate will engage with customers to understand their concerns, analyze reasons for website abandonment, handle membership cancellations, and implement strategies to retain customers.

Key Responsibilities
  1. Engage in conversations with customers who have left the website or abandoned their shopping cart to identify underlying reasons.
  2. Reach out to members who have canceled their memberships to gather feedback and attempt to resolve their issues.
  3. Respond to inquiries and complaints in a timely and effective manner.
  4. Develop and implement customer retention strategies to reduce churn and increase customer loyalty.
  5. Collaborate with the sales and marketing teams to design targeted campaigns for retaining high-value customers.
Required Skills and Qualifications
  • Candidate should possess a strong customer-centric mindset with problem-solving abilities.
  • Excellent organizational skills to manage customer feedback and retention strategies.
  • Able to work cross-functionally and collaborate with teams to resolve customer issues.