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Customer Retention Expert with 8+ Years of Experience

1 week ago

Lahore, Punjab, Pakistan Adamjee Life Full time

Job Description:

We are seeking a Customer Retention Expert with a minimum of 8-10 years of experience in the life insurance industry. The successful candidate will have a strong background in supervising teams and managing large-scale projects, with a proven track record of driving business growth through strategic planning and execution.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and retention
  • Work closely with cross-functional teams to ensure seamless customer experiences
  • Analyze data to identify trends and areas for improvement in customer retention
  • Provide coaching and guidance to team members to ensure optimal performance

Requirements:

  • Minimum of 8-10 years of experience in the life insurance industry, with at least 5 years in a supervisory/managerial role
  • Strong analytical and problem-solving skills, with ability to communicate complex ideas effectively
  • Proven track record of driving business growth through strategic planning and execution
  • Bachelor's/Master's degree along with certification in insurance (added advantage)