Customer Service Delivery Head

7 days ago


Islamabad, Islamabad, Pakistan RETAILO TECHNOLOGIES Full time

We are seeking a highly experienced professional to lead our customer support team and drive business results.

The ideal candidate will have a strong background in customer service, excellent leadership skills, and the ability to develop and implement effective strategies to drive business growth.

Key Responsibilities:
  1. Customer Support Strategy & Planning
  2. Critical Issue Resolution & Escalation Management
  3. Talent Development & Coaching
  4. KYC Compliance & Risk Management
  5. Process Improvement & Innovation
  6. Change Management & Adoption
Requirements:
  1. At least 5 years of experience in customer-facing roles, with a proven track record of success.
  2. Excellent leadership, communication, and problem-solving skills.
  3. Familiarity with industry-specific regulations, such as KYC.
  4. Ability to think creatively and develop innovative solutions.
  5. Strong analytical skills and proficiency in data-driven decision-making.


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