
System and Network Engineer/Helpdesk Support Engineer
7 days ago
We are seeking a skilled Network and System Administrator to join our team. As a proactive and motivated professional, you will be responsible for delivering top-notch remote support to users across the United States.
About This Role:
This position involves troubleshooting complex technical issues, ensuring seamless operations, and providing unrivaled service quality. You will work closely with our internal staff and esteemed clients to deliver cutting-edge technology solutions.
Key Responsibilities:
- Troubleshoot and resolve technical issues related to operating systems, networking, and server management.
- Provide expert-level support for cloud services, scripting languages, and cybersecurity principles.
- Develop and maintain technical documentation and user guides.
- Collaborate with other IT staff and departments to ensure effective communication and project execution.
Requirements:
- 3-5 years of experience in a similar role.
- Proficiency in Windows, macOS, and Linux operating systems.
- Knowledge of TCP/IP, DNS, DHCP, VPN, firewalls, routers, and switches.
- Experience with server administration, including Microsoft Exchange and Active Directory.
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Certifications: CompTIA Network+, Security+, or A+; Microsoft Certified Solutions Expert (MCSE) or Microsoft 365 Certified; Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP); ITIL Foundation certification or higher.
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