SMB Account Manager

6 days ago


Islamabad, Islamabad, Pakistan Motive Technologies, Inc Full time
About Our Company

Motive Technologies, Inc. has built a reputation as a trusted partner for businesses seeking to optimize their operations and enhance customer satisfaction.

Our comprehensive platform provides a unified system for managing drivers, vehicles, equipment, and fleet-related spend, backed by industry-leading AI.

With a focus on automation and simplification, we help our customers achieve their goals while reducing manual workloads.

About the Position

This Associate Manager role oversees daily operations of the CS SMB Spanish Save motion and Winback motion, working closely with the Senior Manager(s) of Customer Success, SMB Save Team.

The successful candidate will lead a team of Customer Success Associates in Pakistan offices, driving:

  1. Operational Excellence
  2. Strategic Reporting
  3. Skill Enhancement
  4. Product Proficiency
  5. Customer Delight
  6. Process Optimization
Requirements

Applicants must have 3+ years of experience in customer-facing roles and demonstrate:

  1. Leadership Capabilities
  2. Business Insight
  3. Customer Centricity
  4. Problem-Solving Abilities
  5. Team Collaboration
  6. Agility

Motive Technologies, Inc. is an equal opportunity employer, committed to creating a diverse and inclusive workplace.



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