Operational Excellence Professional

16 hours ago


Hyderabad City Taluka, Pakistan beBeeManager Full time
Process Excellence Manager Job Opportunity

We are seeking a highly skilled Process Excellence Manager to join our team. As a key member of our organization, you will be responsible for driving process improvements and enhancing customer experiences.

Your primary focus will be on working across different process domains to positively impact our mission by enabling efficient execution. You will work closely with business stakeholders across the global Customer Experience delivery organization to identify customer pain points, root causes for customer contacts, and improve customer and customer support agent experience.

This role requires a strong passion for our mission and a desire to create a seamless support experience for our global customer base. You will be responsible for building relationships with stakeholders across the CX organization and company, and serving as a mentor to instill new methodologies across different areas of the business.

Key Responsibilities:
  • Provide proactive thought leadership across the Customer Experience organization, with bias towards action and the ability to contribute to overall organizational strategy and direction.
  • Help build a culture of process excellence across all of Customer Experience organization and Coinbase.
  • Help execute the CX strategy and serve as conduit for operational effectiveness and efficiency across the wider CX organization.
  • Enable Coinbase to achieve business objectives through the creation of mechanisms that eliminate customer pain points, reduce customer effort, and help improve customer support analyst effectiveness & efficiency.
  • Serve as a conduit for operational effectiveness and efficiency across the wider CX organization.
Requirements:
  • Motivated by Coinbase's mission and creating a seamless support experience for our global customer base.
  • 10+ years in continuous improvement program/project management in a customer support environment with demonstrated impact.
  • 10+ years of relevant experience in financial services, technology, customer support operations, business operations, and/or quality management.
  • 5+ years of direct people management experience.
  • Demonstrated experience driving high-complexity projects & developing improvement systems.
  • Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
  • Strong communication skills. You have the ability to effectively communicate across various levels of the business (from senior leadership to customer support agents).
  • High empathy and relationship building skills to understand customers and customer support agents.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing organization.
  • A chance to make a real impact on the business and customer experience.
About Us:

We are a leading organization in the industry, dedicated to delivering exceptional customer experiences. Our team is passionate about innovation and committed to making a difference.



  • Hyderabad City Taluka, Pakistan Coinbase Full time

    Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...

  • Manager Operations

    3 days ago


    Hyderabad City Taluka, Pakistan HSBC Full time

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Operations Manager

    5 days ago


    Hyderabad City Taluka, Pakistan Talent Splendor Full time

    Talent Splendor is a dynamic recruitment and HR solutions platform dedicated to connecting the right talent with the right opportunities. By focusing on tailored job placements, talent outreach, and strategic hiring campaigns, Talent Splendor bridges the gap between early-career professionals and companies. Specializing in fields like Computer Science in...


  • Hyderabad City Taluka, Pakistan beBeeMachineLearning Full time

    We're looking for an experienced professional to lead our AI/ML operations efforts.This role focuses on designing and implementing scalable Artificial Intelligence for IT Operations (AIOps) and Machine Learning Operations (MLOps) frameworks.Job DescriptionArchitect and drive the implementation of AIOps/MLOps systems, ensuring seamless integration with...

  • Operations Team Lead

    2 weeks ago


    Hyderabad City Taluka, Pakistan beBeeLeadership Full time

    Job Title">Our organization is seeking a skilled professional to lead our team and drive best-in-class service.The ideal candidate will have experience in developing, managing, coaching, and motivating teams.A strong leader with excellent communication and presentation skills will thrive in this role.">Responsibilities:">Manage a team of professionals,...


  • Hyderabad City Taluka, Pakistan beBeeBusinessOperations Full time

    Job SummaryWe are seeking a highly skilled Business Operations Analyst to join our team. This role is responsible for providing internal support to external facing teams, enabling them to provide world-class support regarding products and services.The ideal candidate will be passionate about delivering and cultivating excellent internal customer service...


  • Hyderabad City Taluka, Pakistan JP Morgan Chase Full time

    Join the Commercial & Investment Bank, a global leader in investment banking and financial services trusted by top corporations in over 100 countries. We offer strategic advice, risk management, and innovative solutions using cutting-edge technology. At J.P. Morgan, we value diversity and inclusion, recognizing that our success is promoted by our people's...


  • Hyderabad City Taluka, Pakistan ECS ME Full time

    1. Job SummaryThe Procurement Operations Administrator plays a vital role in supporting the IT Procure-to-Pay (P2P) process by ensuring accuracy, compliance, and traceability across all procurement activities. Operating from an offshore or remote support environment, the role involves high-discipline administrative tasks such as updating trackers, filing...

  • Operations Assistant

    3 weeks ago


    Hyderabad City Taluka, Pakistan AmerisourceBergen Corporation Full time

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

  • Operation Assistant

    3 weeks ago


    Hyderabad City Taluka, Pakistan AmerisourceBergen Corporation Full time

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...