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Customer Liaison Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeSupport Full time
Customer Liaison Role

We are seeking a highly skilled and experienced individual to act as a liaison between our clients and customers.

  • Responsibilities:
    • Promptly respond to customer inquiries via chat and email
    • Provide real-time support to customers
    • Document each customer's question or problem as well as the resulting answer or solution
    • Coordinate with customers via email
    • Educate internal teams on customer needs and concerns
  • Key Qualifications:
    • Bachelor's degree or higher
    • Excellent communication skills (verbal and written)
    • Proficiency in MS Office, particularly MS Excel
    • Flexibility and adaptability
    • Customer-centric attitude
  • Benefits:
    • Medical insurance
    • Permanent employment status
    • Provident fund
    • Internal job opportunities
    • Annual leaves
    • Leaves encashment
    • Referral bonus
    • Company pick-up and drop-off service