Operations Support Associate

1 day ago


Lahore, Punjab, Pakistan RepairDesk Full time

Job Details

RepairDesk Customer Support Role

This is a full-time position based in an office environment. The successful candidate will work closely with the Payments Integration Specialist to ensure top-tier customer support and drive continuous improvement.

Responsibilities:
  1. Customer Support
    • Provide technical support and assistance to merchants.
    • Resolve queries and issues related to payment integrations.
  2. Merchant Engagement
    • Re-engage inactive merchants and build relationships.
    • Offer tailored solutions and training to merchants.
  3. Process Optimization
    • Streamline internal processes and enhance customer experience.
    • Collect and analyze merchant feedback.
  4. Ongoing Support
    • Monitor customer activity and resolve potential issues.
    • Act as a liaison between technical teams and customers.
  5. Sales Opportunities
    • Share insights from support experiences and contribute to growth and retention strategies.

Qualifications and Requirements

  • At least 1 year of experience in an international campaign, preferably in a technical support or customer service role.

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