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Call Monitoring and Evaluation Expert
4 days ago
About the Role:
This is an exciting opportunity for a skilled professional to join our team as a Quality Assurance Specialist.
The ideal candidate will have proven experience in quality assurance and customer support, strong analytical skills, and the ability to deliver constructive feedback to customer support agents.
We offer a comprehensive benefits package, including medical benefits, a provident fund, life insurance, and training opportunities.
Key Responsibilities:
- Evaluate customer support interactions based on established performance metrics and quality standards.
- Provide timely and constructive feedback to customer support agents to improve their performance.
- Collaborate with the training team to identify training needs and develop training programs.
- Maintain detailed records of evaluation scores and performance trends.
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