Client Growth Manager

4 days ago


Karachi, Sindh, Pakistan Dengage Full time

D-engage is dedicated to empowering businesses to succeed in the digital landscape. We are seeking a highly skilled Digital Solutions Advocate to join our team.

In this role, you will be responsible for managing a portfolio of existing accounts, driving customer growth, and delivering exceptional customer experiences. You will work closely with our sales and marketing teams to develop targeted growth strategies and collaborate with our product development team to ensure our solutions meet the evolving needs of our customers.

Key Responsibilities:

  • Customer Onboarding: Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform's features and capabilities.
  • Relationship Management: Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
  • Customer Health Monitoring: Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
  • Issue Resolution: Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
  • Training and Education: Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
  • Renewals & Upselling: Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
  • Customer Advocacy: Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
  • Metrics and Reporting: Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
  • Churn Prevention: Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.


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