Customer Service Delivery Specialist

1 day ago

Karachi, Sindh, Pakistan beBeeCustomerService Full time
Customer Service Representative Job Summary

The Customer Service Representative plays a vital role in ensuring customer satisfaction by providing timely and accurate responses to customers' requests, orders, questions, and concerns.

To excel in this position, one must possess exceptional communication and organizational skills, as well as the ability to build strong relationships with customers over the phone.

Key Responsibilities:
  • Enter customer sales orders, quotes, and returns accurately and efficiently.
  • Address basic technical support queries in a professional and courteous manner.
  • Receive inbound calls and respond accordingly, resolving customer service issues efficiently and effectively.
  • Create and maintain customer accounts in the database, ensuring accuracy and completeness.
  • Perform administrative tasks, reports, and special projects related to Customer Support, such as data entry and record-keeping.
Requirements:
  • Associate's Degree or 2 years of work experience in Customer Service.
  • Excellent attention to detail and strong organizational skills, with the ability to multitask and prioritize duties.
  • Exceptional communication skills and professional presence, with the ability to interact with customers and colleagues in a positive and respectful manner.
  • Innovative problem-solving abilities, result-oriented, and solution-focused, with a commitment to continuous learning and improvement.
  • Effective team player with the ability to work independently and collaboratively, with a focus on achieving shared goals and objectives.
  • Strong keyboarding skills and proficiency in MS Office applications, including Word, Excel, and Outlook.

This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and seeking a challenging and rewarding career in a dynamic and fast-paced environment.

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