Business Systems Manager
3 days ago
About the Role
MedTech is growing fast, and with that comes complexity. We're looking for a Business Systems Manager to take ownership of our IT infrastructure and SaaS stack. Your mission is to make sure our software, systems, and data flows are secure, efficient, and constantly improving.This isn't a "help desk" role—it's strategic IT. You'll evaluate our current tools (Shopify, HubSpot, project management, comms), identify gaps, integrate systems, and work directly with leadership to keep our tech stack running as a competitive advantage.
What You'll Do
- System Administration & IT Management:- Manage user accounts, permissions, and access across SaaS platforms (HubSpot, Shopify, email, internal tools).- Maintain security best practices, including password policies, MFA, and regular audits.- Oversee data backups and ensure business continuity.
- SaaS Stack Optimization:- Continuously review current software usage across departments.- Identify inefficiencies, overlaps, or underutilized features.- Propose new tools or integrations to improve workflows.
- Integration & Automation:- Work with our dev team to connect systems via APIs, Zapier, or native integrations.- Ensure clean data flow between Shopify, HubSpot, accounting, inventory, and CRM.- Troubleshoot integration issues and optimize performance.
- Strategic IT Projects:- Lead quarterly IT/system audits and present findings to leadership.- Research and recommend emerging technologies that fit company growth goals.- Support major tech initiatives (e.g., retail site refresh, school directory build).
Who You Are
- 3–5+ years in IT, business systems, or SaaS operations.
- Hands-on experience managing SaaS tools (HubSpot, Shopify, GSuite/O365).
- Strong technical chops (APIs, integrations, automation tools like Zapier or Make).
- Comfortable balancing maintenance (security, accounts, uptime) with improvement (efficiency, automation, better tools).
- Analytical mindset—you love process improvement and data-driven decisions.
- Self-starter, resourceful, comfortable owning projects end-to-end.
Why Join MedTech?
- Be the person who builds the foundation for our next phase of growth.
- Work cross-functionally with leadership, marketing, SEO, dev, and ops.
- Have full ownership of a role most companies don't fill until way later.
Job Type: Full-time
Pay: Rs Rs250.00 per hour
Expected hours: 40 per week
Application Question(s):
- What software tools do you have experience with? Such as: HubSpot, Google Workspace, Figma, Shopify, Trello, Canva, Fishbowl Inventory, etc
Experience:
- IT or Business Systems: 3 years (Preferred)
Language:
- English (Required)
Work Location: Remote
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