Call Center Representative

1 week ago


Lahore, Punjab, Pakistan Vortax LLC Full time 60,000 per year

We're hiring a Call Center Representative (Cold Calling) with 6 months to 1 year of experience in a call center or outbound sales role. If you're passionate about cold calling, excel in a fast-paced sales environment, and enjoy taking initiative, this role is perfect for you

Key Responsibilities

  • Lead & Manage: Oversee a team of cold-calling agents to hit daily and monthly targets.
  • Outbound Calling: Make calls to generate qualified leads and opportunities.
  • Training & Coaching: Guide team members on sales scripts, objection handling, and communication techniques.
  • Performance Tracking: Set, monitor, and report on KPIs (call volume, lead quality, conversion rates).
  • Lead Qualification: Qualify leads for the sales team or close deals directly.
  • Feedback & Evaluation: Track performance, give regular feedback, and conduct evaluations.
  • CRM Management: Maintain accurate records in CRM and call-tracking systems.
  • Collaboration: Work with marketing to optimize outreach strategies.
  • Industry Knowledge: Stay updated on company products and market trends.

Experience & Requirements

  • 6 months – 1 year in a call center or outbound sales role
  • Experience with SEO or digital marketing campaigns (preferred)
  • Leadership or team management experience (a plus)
  • Excellent English communication skills (verbal & written)
  • Proficient in CRM and call-tracking tools
  • Skilled in lead generation, cold calling, objection handling, and closing
  • Highly organized, detail-oriented, and target-driven

Core Skills & Competencies

  • Cold Calling & Lead Generation
  • Outbound Sales Strategy
  • Team Leadership & Coaching
  • Lead Qualification & Conversion
  • Communication & Negotiation
  • CRM & Sales Reporting
  • Target-Driven Execution

Perks & Benefits

  • Salary: PKR 60,000/month
  • Commission: 10% on closed deals
  • Location: DHA Phase 1, Lahore
  • Timings: 7:00 PM – 4:00 AM
  • Job Type: Full-time

Job Type: Full-time

Pay: Rs50, Rs60,000.00 per month

Work Location: In person



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