Customer Support Specialist

1 day ago

Islamabad, Islamabad, Pakistan ThemeSphere Full time $24,000 - $48,000 per year

ThemeSphere is looking for a dedicated and empathetic person to join our Customer Support team. The main job is to assist users with setting up our WordPress themes, while delighting and educating them to use our themes with best practices, resulting in happy and loyal customers.

What we're looking for is a mix of excellent English communication skills, compassion, lots of patience, and great WordPress knowledge.

Work Details and Tasks:

  • Helping Customers with Themes: Answering questions related to installation, theme features/options, and guiding on customizations using built-in options or, if needed, via Custom CSS/other methods.
  • Troubleshooting any bugs/issues, offering workarounds where possible, and creating bug reports.
  • Writing/updating documentation and user guides about theme features.
  • Testing theme features on new releases of the themes and plugins.

Required Skills:

  • Excellent written communication skills, avoiding jargon, and making technical language easy to understand.
  • HTML & CSS Skills: You will often have to help users with small CSS edits. Experience with tools like Chrome Dev Tools is required.
  • WordPress experience of 2+ years for setting up websites from scratch.
  • WordPress Themes & Basic PHP knowledge: To modify themes and do small customizations like creating a custom page template with PHP.
  • A kind and calm personality with a lot of patience, empathy and kindness to deal with and to guide users.
  • Problem-solving skills to solve novel problems with elegant solutions.
  • Ability to setup WordPress on your own computer (using FlyWheel Local, MAMP or similar).
  • Self-motivated, curious to learn and grow, and ability to work remotely with full dedication (high activity level required).

Bonus Points & Skills:

  • Previous Support Experience.
  • JavaScript/jQuery.
  • Elementor Page Builder.
  • WordPress custom themes from scratch.
  • WordPress plugin development.

Benefits and About Us:

We're a small but passionate team that has served 29,000+ customers worldwide (Envato Market Profile). We're continuously evolving, updating and launching new products, and always improving our skills in the process.

  • Stability: We believe in long-term relationships and job stability. Our previous support lead was with us for 7+ years.
  • Learning: We provide an opportunity to learn both in the available free time and provide guidance to improve support skills in monthly shared advice, with examples.
  • 10 paid leaves per year (2 consecutive).
  • Up to 50% of monthly salary bonus based on yearly performance review.
  • Informal and relaxed remote job environment with rarely any pressure of tight deadlines.
  • No discrimination. Equal opportunity for everyone no matter who you are.

Salary:

The salary offer will vary largely based on skills and experience and whether or not you're the right fit for the job. On average, we offer USD 10 / hour, varying by support skill and rank.

Instructions for Applying:

Click the apply link, and fill in all the required fields. Further, add an answer to the following question in your Cover Letter:

- Using Dev Tools, find the exact color code used on div with class .hero-background-image (the large hero section below logo).

  • Customer Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan BusRoute Full time 400,000 - 600,000 per year

    Job Title: Customer Support Specialist – UK Transport CompanyLocation: DHA Phase 2, IslamabadJob Type: Full-timeShift Timings (Rotational, 9-hour shifts):12:00 PM – 9:00 PM1:00 PM – 10:00 PM2:00 PM – 11:00 PM3:00 PM – 12:00 AM4:00 PM – 1:00 AMJob Overview:We are seeking a proactive and customer-focused Customer Support Specialist to join our team...

  • Website Developer and SEO Specialist

    1 day ago

    Islamabad, Islamabad, Pakistan Tier3Tech Support Ltd. Full time 1,200,000 - 2,400,000 per year

    Job PurposeWe are currently seeking a proficient Website Developer and SEO Specialist to join our growing marketing team, working in our vibrant office in Islamabad. This is an exciting time to join the company and will ideally suit someone looking to gain B2B marketing experience and to grow within a fast-paced growing business.Reporting into the Head of...

  • Customer Support Representative

    1 day ago

    Islamabad, Islamabad, Pakistan Nodeus Full time 15,000 - 300,000 per year

    Job Title: CustomerSupport SpecialistLocation: Onsite (Night shift)Employment Type: Full-TimePackage : kWhile working as a Customer Support Specialist, you will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution...

  • Customer Support Specialist

    1 week ago

    Islamabad, Islamabad, Pakistan PHI CONSULTING SMC PVT LIMITED Full time 900,000 - 1,200,000 per year

    About The Role:We are seeking a detail-oriented and customer-focused Customer Support Representative to join our team in the fleet card services sector. This role is vital in delivering exceptional support through multi-channel platforms (voice and non-voice) while maintaining a high level of customer satisfaction.Key Responsibilities:First Contact...

  • Customer Support Specialist

    7 days ago

    Islamabad, Islamabad, Pakistan Swapp Full time 400,000 - 600,000 per year

    Job descriptionCustomer Support Agent – IslamabadCompany DescriptionSwapp is a car subscription platform that offers a digital, flexible, and affordable alternative to buying or leasing vehicles. Our platform provides customers with access to a wide range of vehicles, allowing them to swap cars as often as they like. We are dedicated to delivering...

  • iGaming Customer Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Gamdom Full time 1,200,000 - 3,600,000 per year

    Company Overview:Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support...

  • Customer Sales Specialist

    1 day ago

    Islamabad, Islamabad, Pakistan J Communications Full time 900,000 - 1,200,000 per year

    Company DescriptionJ.Sons Communications, established in November 2014, is a telemarketing service that specializes in providing fresh, exclusive quality leads for insurance agents across the country. Our professional and friendly calling staff are dedicated to creating targeted final expense campaigns tailored to agents' preferred areas of operation. J.Sons...

  • Marketing Support Specialist

    1 week ago

    Islamabad, Islamabad, Pakistan VASL Full time 900,000 - 1,200,000 per year

    Title:Marketing Support SpecialistTimings:4 PM -1 AM (Pakistan Standard Time)Experience: 3+ Years experienceLocation:RemoteWe are looking for a skilled and detail-oriented Marketing Support Specialistto assist with day-to-day marketing, content, and operations tasks. This role involves supporting content development, lead generation and research...

  • Customer Care Specialist

    5 days ago

    Islamabad, Islamabad, Pakistan GrowthRise Solutions Full time 800,000 - 1,200,000 per year

    Location:Bahria Town Phase 7Job Type:Full-Time (On-Site Only)Experience Required:Minimum 2 years of CSR Management experienceAbout the Role:We are seeking ahighly experienced Customer Care Specialistto join our established and rapidly growing organization. This role is ideal for someone who is confident in managing customer interactions independently, brings...

  • Communication Specialist

    1 day ago

    Islamabad, Islamabad, Pakistan Benazirome Support Programme Full time $15,000 - $30,000 per year

    Key Responsibilities:Content Creation: Develop high-quality written and visual content for various communication channels, including press releases, blog posts, social media updates, newsletters, and website content.Media Relations: Build and maintain strong relationships with journalists, editors, and media outlets. Draft and distribute press releases and...