Customer Service Officer
1 day ago
Company Description
BenchmarkStudio, established in 2010, is a thriving firm specializing in Real Estate, Architecture, and Graphic Illustration. With offices in the UK, USA, and Pakistan, our mission is to deliver innovative and high-quality designs tailored to client needs. By working closely with our clients, we aim to provide responsive services that align with their goals. BenchmarkStudio is known for its commitment to creativity, collaboration, and excellence in every project.
Role Description
This is a full-time on-site role located in Lahore for a Customer Service Officer. The Customer Service Officer will be responsible for providing exceptional customer support, addressing customer inquiries, ensuring customer satisfaction, and maintaining positive customer relationships. Day-to-day tasks will include managing customer communications, resolving issues effectively, and ensuring an outstanding customer experience by meeting and exceeding service standards.
Qualifications
- Proficiency in Customer Service and Customer Support
- Strong focus on Customer Satisfaction and enhancing Customer Experience
- Exceptional Interpersonal Skills for building and maintaining positive client relationships
- Ability to effectively handle and resolve customer inquiries and complaints
- Strong communication skills and a proactive approach to problem-solving
- Previous experience in a customer-facing role is an advantage
- Proficiency in written and spoken English; additional languages are a plus
- Bachelor's degree or equivalent qualification preferred
- Salary Bracket 35 to 45
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