Customer Service

2 days ago

Lahore, Punjab, Pakistan Scalesource Full time 12,000 - 18,000 per year
Customer Service & Office Administrative Assistant

Location: Remote  (Outside US)

Hours: Full‑time, US time zone 

Salary: $1,200 USD  per month

What You'll Do
  • Handle inbound/outbound calls, email, and SMS via RingCentral; log clean notes in the CRM.
  • Pre‑qualify leads, schedule estimates/installs, and send confirmations/reminders.
  • Support sales: prepare/follow up on estimates; coordinate with operations and vendors.
  • Run light AR/AP in QuickBooks Online: invoices, payments, weekly basic reconciliations.
  • Permits: submit, track, close; keep tidy digital records.
  • Update orders/contracts
  • Produce simple status and metric reports; keep files up to date in Google/Microsoft.
Must‑Haves
  • 2+ years in Customer Service / Office Admin / AR‑AP.
  • Hands‑on QuickBooks Online (invoices, payments, reconciliation).
  • RingCentral/VoIP: queues, transfers, VM, SMS.
  • Disciplined CRM usage (JobNimbus/HubSpot or similar): clean data, notes & follow‑ups.
  • English B2+ (spoken/written). Spanish fluent/advanced.
  • Full‑time availability in US business hours.
  • Professional remote setup: ≥ 50 Mbps internet, modern PC, (ideally) dual monitors, quality headset.
Nice to Have
  • Permit workflows
  • Inventory experience
  • Background in construction, home services, or franchises.
  • Intermediate Google Sheets/Excel.
Why Join
  • Stable, long‑term role in a growing franchise network.
  • Training on systems and processes; real impact on customer experience.
  • Collaborative, service‑driven culture. Competitive compensation.

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