After Sales Business Developer

2 weeks ago

Karachi ShahraEFaisal, Pakistan Hyundai Shahrah-e-Faisal Full time 500,000 - 1,500,000 per year

Key Responsibilities

Business Development

  • Identify and pursue new after-sales opportunities (maintenance contracts, spare parts, renewals, etc.).
  • Bring in new corporate customers by identifying prospects and presenting after-sales solutions.
  • Schedule and align meetings with corporate clients to introduce company services and discuss requirements.
  • Collaborate with the sales team to integrate after-sales offerings into business proposals.
  • Analyze market trends and customer data to design new service offerings.

Customer Relationship Management

  • Maintain strong, long-term relationships with key accounts and corporate clients.
  • Conduct client visits and follow up on potential leads.
  • Handle customer concerns and ensure timely resolution with the service team.
  • Upsell or cross-sell additional services to increase account value.

Operational Coordination

  • Coordinate with technical, logistics, and service delivery teams for smooth execution of after-sales operations.
  • Track KPIs such as renewal rates, response times, and customer satisfaction.
  • Propose improvements in after-sales processes and service quality.

Strategy & Reporting

  • Contribute to the after-sales business development strategy.
  • Prepare performance and sales reports for management review.
  • Support budgeting, forecasting, and revenue tracking for after-sales activities.

Key Performance Indicators (KPIs)

  • Number of new corporate customers acquired.
  • After-sales revenue growth.
  • Customer retention and renewal rate.
  • Customer satisfaction (NPS/feedback).
  • Number of client meetings scheduled and closed deals.

Job Type: Full-time

Work Location: In person

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